Shipping policy

THIS SHIPPING POLICY OUTLINES THE SHIPPING PRACTICES FOR ORDERS PLACED THROUGH WWW.LOVEISSUES.STORE. BY PLACING AN ORDER, YOU AGREE TO THE TERMS DESCRIBED BELOW.

Processing Time

All pieces are made to order. Production takes 4 to 5 weeks from the date of purchase, followed by shipping. During drops, holidays, or high-volume periods, processing may take slightly longer.

Shipping Destinations

We currently ship to all U.S. states, including Alaska and Hawaii. International shipping is available to select countries and calculated at checkout.

Shipping Methods & Delivery Time

Standard shipping within the United States is sent via USPS Ground Advantage or UPS Ground, typically arriving 2 to 5 business days after dispatch. Expedited options, when available at checkout, vary by location. International delivery times typically range from 7 to 14 business days, depending on destination and customs processing.

Shipping Costs

Free shipping is offered on all orders within the United States, with no minimum purchase required. International shipping costs are calculated at checkout based on destination. Customs fees, duties, and import taxes for international orders are the responsibility of the customer.

Tracking

A tracking number is emailed as soon as your order ships. Please allow up to 24 hours for tracking information to update after dispatch.

Address Accuracy

Please double-check your shipping address at checkout. If you entered the wrong address, contact us immediately at sales@loveissues.store. Once an order ships, we may not be able to change the delivery address. We are not responsible for orders delivered to incorrect addresses provided by the customer.

Lost, Stolen, or Delayed Packages

If tracking shows "delivered" but you didn't receive it, please check with household members, neighbors, and your local carrier first. If your package is lost in transit, contact us at sales@loveissues.store and we'll help open a carrier claim.

We are not responsible for packages marked as delivered by the carrier but reported as missing. We will assist in filing claims where possible, but resolution is at the carrier's discretion.

Damaged Items

If your order arrives damaged, email us within 48 hours of delivery at sales@loveissues.store with clear photos of the item and packaging so we can assist quickly. Please note that all pieces are intentionally distressed; faded prints, raw edges, and loose fibers are part of the design and not considered damage.

International Orders & Customs

International customers are responsible for all customs fees, duties, and import taxes. These charges are not included in the order total or shipping cost and are collected by the destination country. Refusal to pay customs fees resulting in the package being returned or destroyed does not entitle the customer to a refund.

Failed Delivery Attempts

If a delivery attempt fails and the package is returned to us, we will contact you to arrange reshipment. Additional shipping costs may apply for redelivery.

Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be posted on this page with an updated "Last updated" date and apply to orders placed after the update date.

Contact

Should you have any questions about shipping, tracking, or your specific order, please email us at sales@loveissues.store